Payroll/Personnel Help Desk                                               

NFC’s Payroll/Personnel Help Desk is staffed with telephone agents who are subject matter experts to assist agency-designated HR contacts in processing HR/Payroll transactions, paying difficult cases, and resolving issues related to inaccurate and/or untimely employee payments. To review the help desk handling procedure, click here. Please read below to find out which contact is appropriate for your issue.

Wondering if this Option is the right one for you?
The Payroll Technicians at Option 1 answer questions about Time and Attendance (T&A) and payroll processing including non-receipt of salary payments and employees who are paid incorrectly or who are not paid for a specific pay period. Questions such as:

• The salary amount received by an employee serviced by our HR office is incorrect. Why?
• Why are there earnings on Unemployment Compensations for Federal Employees (UCFE) for 2008 when the employee has no work history for 2008?
• How can I request an update to Table Management?

Wondering if this Option is the right one for you?
The Personnel Technicians at Option 2 answer questions about personnel processing and suspense error message corrections. Questions such as:

• How can I clear this Suspense Inquiry and Correction SINQ Error Message?
• What does this message mean when I process a History Correction Update Processing (HCUP) System Package?
• What's the status of my System Problem Report (SPR)?
• How do we get SF-50's to generate so that we can request an OPF from another agency?
• Why are my documents showing on the IRIS 100 screens but didn't flow to IRIS 500 screens?

Wondering if this Option is the right one for you?
The Technicians at Option 3 answer questions about Reporting Center issues or receipt of other types of reports and questions relating to STAR WEB system problems and/or application assistance issues. Questions such as:

• How do I roll STAR WEB over to the next pay period?
• I did not receive the Payroll/Personnel Report Generator System (CULPRPT) report I requested. Why?
• I did not receive a complete Reporting Center report. What happened?

Hours of Operation
8:00 A.M. to 4:00 P.M. Central Time
Monday through Friday (except for Federal Holidays)