EmpowHR Help Desk                                                                          

1-888-367-6955 or 1-504-255-4630 (Option 3)
e-mail: nfcempowhr@usda.gov.

Hours of Operation
8:00 a.m. - 4:00 p.m. Central Time
Monday through Friday (except for Federal Holidays)

Wondering if this is the right help desk for you?

The EmpowHR Help Desk provides assistance to NFC customers who use EmpowHR to process position management, and personnel and payroll actions. EmpowHR Help Desk assistance includes resolution of all questions, processing issues and suspense errors encountered by EmpowHR customers, as well as, EmpowHR navigational issues and functionality.

Some common questions resolved through the EmpowHR Help Desk include:

• What's the status of my Incident Report (IR)?
• Where can I find EmpowHR User Productivity Kit (UPK) training/(e-Learning) information?
• How do I resolve my suspense error?
• What is an SQL error?
• Where do I find the meaning of the Personnel Action Request (PAR) transaction statuses?
• How do I process a History Correction Action?